Developing a customer centric culture
The Customer Experience Learning approach takes the 'classical Mystery Shopping' event to a next level. It differs in set-up and intention, emphasizing ‘the learnings’ out of the sales interaction with the customer. Client Story"General director Leen Bakker (Belgium) talks about our CEL."
|
Our focus Enabling and motivating sales teams to learn from their sales talks as experienced by customers. Your gains - Building teams who share and learn from their sales experiences - Coaching of sales teams in a transparent and genuine way based on what the customer has experienced in his shop visit and sales interaction - Working with built-in action planning improving the Net Promoting Score of the shop visits Our toolboxOrganizational scans
We gather valuable employee feedback and analyse all results, offering new perspectives and interventions to improve your stores and retail-concept.
Mindsonar retail profiling
We measure and benchmark the critical management- and sales-capabilities within your teams.
Other retail servicesAligning culture with new competitive strategy
we enable the continuous alignment between your organizational culture and strategy in order to turn both into inseparably allies.
Sales excellence program
Development and field coaching
|